
In Touch Rolls Out New Case Management System, ERIC
Our new Case Management System, Enterprise Resource Information and Control (ERIC), is now LIVE!
ABS-CBN recently interviewed Helpline Manager Bernadette Logan and Crisis Line Coordinator Dominic Limjap on the rise of Crisis Line callers during the month of February.
With Valentine’s Day celebrated in February, romantic relationships are often highlighted in social media, television, and advertisements during the month, In Touch crisis line coordinator Dominic Limjap noted. “It leads to the fact that we tend to be more aware and mindful of the quality of our own relationships. There may be cases that we tend to compare (ourselves) with other people, especially on social media since, of course, it always shows the positive. It does not show the negative parts of relationships which are normal.”
In Touch has responded to around 6,000 calls when the pandemic struck, double the 3,000 pre-COVID yearly average. Calls related to love and relationship accounted for 3 to 15 percent of total calls in the whole year from 2019 to 2022, with the peak of 15% reached during February. This goes to show the importance the quality of interpersonal relationships during this time of month.
To view more details on the subject, read the article created by ABS-CBN here:
https://news.abs-cbn.com/news/02/14/23/heartbreak-calls-to-ncmh-hotline-spike-during-pandemic
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Our new Case Management System, Enterprise Resource Information and Control (ERIC), is now LIVE!

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In Touch crisis line coordinator Dominic Limjap noted. “It leads to the fact that we tend to be more aware and mindful of the quality of our own relationships. There may be cases that we tend to compare (ourselves) with other people, especially on social media since, of course, it always shows the positive. It does not show the negative parts of relationships which are normal.”
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