Help is here. Get In Touch
free and confidential helpline support. professionally trained responders are waiting 24/7
Crisis Line is a free service offered by In Touch Community Services, a non-profit, non-governmental organization geared towards improving the mental health of our community.
Every day, Crisis Line responds to emotional and stress-related issues by giving free and confidential helpline support, community information, and referral services to those in need.
Our professionally trained helpline responders are made up of multicultural volunteers who have gone through a comprehensive training program that helps them give callers the specific help they need.
We hold yearly volunteer trainings and are on the lookout for volunteers to help man the hotline. Interested? Read on!
abs-cbn news spotlights the life of a crisis line responder
Train to be crisis line volunteer
What you will learn.
Minimum requirements to volunteer:
- At least High School graduate or 19 years of age.
- The maturity and stability needed to function adequately in crisis intervention.
- Acceptance through volunteer application form and personal interview.
- Completion of training course provided. Selection process will continue through the training program.
- Basic technological confidence to understand and utilize online tools and platforms.
- Access to own computer equipment (PC or laptop).
- Fast and reliable internet connection.
Responsibilities of a volunteer helpline responder:
- To provide immediate telephone response (emotional helpline support, information, or referral).
- To help individuals in any type of crisis.
- To encourage the callers’ own problem-solving methods.
- To explore alternatives and possible consequences realistically.
- To refer persons with emergency health-related or social problems to the appropriate resource.
- To obtain information on welfare and/or mental health-related programs in the community.
Training program details
CL Trainings for 2024:
- Batch 2024A – Feb 19 to March 22
- Batch 2024B – June 17 to July 19
- Batch 2024C – Nov 4 to Dec 6
Each session comprises:
– Supervised role play practice
– Assessments & feedback based on quality checklist
– Practice assignments
Participant Evaluation:
30% Role play assessments
20% Final Exam (written)
20% Final Exam (role play)
Option 1: FULL PAY
Php 8,000 (w/ Installment option)
– Required 96hrs practicum to be completed w/in 6mos,
– Required to attend at least 4 monthly virtual peer meetings.
Total of 96 volunteer hours.
Option 2: PARTIAL SUBSIDY
– Required 96hrs practicum to be completed w/in 6mos,
– Required to attend at least 4 monthly virtual peer meetings.
Additional 64hrs of service in other programs in exchange of subsidy
provided.
Total of 160 volunteer hours.
Option 3: FULL SUBSIDY
– Required 96hrs practicum to be completed w/in 6mos,
– Required to attend at least 4 monthly virtual peer meetings.
Additional 128hrs of service in other programs in exchange of subsidy
provided.
Total of 224 volunteer hours.
Upon successfully finishing all course, practicum, and/or service requirements, you'll receive a Certificate of Completion and an opportunity to continue serving the community as a certified Crisis Line responder.
Sign up for CL Training 2024 is NOW CLOSED.
The 2025 Schedule of Training will be posted soon.
For questions and more information, you may email us at:
helpline@in-touch.org
*Limited slots per training batch.
Interested to join the next batch? Sign up to be scheduled for an online interview!
