Our commitment to privacy

Data Privacy Notice

We at In Touch are committed to protecting and respecting your personal data privacy, while being at the forefront of complying with the Data Privacy Act of 2012.

In Touch Community Services, Inc. (hereafter referred to as “In Touch”) is a leading provider of mental health services in the Philippines. We provide professional counseling services, Crisis Line (a free telephone counseling service), cross-cultural orientation programs, psycho-
educational workshops, trainings/talks and an employee assistance program. We create and maintain records that contain individually identifiable health information about clients. This notice concerns the privacy and confidentiality of those records and the information
contained therein.

Information collected: We may collect, process, store and use the following information to ensure effective service:

  • Basic information that directly ascertains the identity of an individual. This includes
    but is not limited to your name, address, contact information, age, gender, date of
    birth, marital status, nationality and religion
  • Health/medical history e.g. presenting issues, past medical history, current
    medications or treatment record, family medical history
  • Laboratory and diagnostic test results
  • Legal and financial Information
  • Relevant information of spouse, guardian or kin
  • Social security and other government identification numbers
  • Other information necessary to ensure effective delivery of healthcare

Data is collected through various means including verbal, written, telephonic or electronic forms or through our website. All information that has been provided from the first contact with In Touch through to the services provided and billing process becomes part of client data.

Purpose: We use information held about the client in the following ways:

  • To offer suitable counseling appointments and to match clients and counselors
  • To notify clients about changes to appointments and other changes to our services
  • To provide timely, reliable and professional counseling services
  • To ensure a multi-disciplinary management team, where necessary
  • To respond to any inquires from the client
  • To seek feedback on the experience of counseling with us, to improve our services
  • To administer our service including legal and financial control, data analysis, survey and research purposes
  • To fulfill our administrative, legal and contractual obligations as an employer
  • To fulfill reporting requirements such as information about certain conditions that may be reported to the Department of Health or other agencies as mandated and authorized by laws and regulations. Your health information may also be disclosed to the Philippine Health Insurance Corporation (Phil Health) as required by law.

A signed Informed Consent Form (ICF) will be required from the client or an authorized
representative prior to the use of personal data for purposes other than those stated above.

​Storage and security of data: In Touch makes all reasonable arrangements to ensure that
personal data in our possession or under our control is protected against unauthorized
access, collection, use, disclosure, copying, modification, disposal or similar risks.

All paper forms and correspondences are kept in secured filing cabinets on our premises
whereas electronic records are stored on our on-site password-protected computer servers,
access to which is limited to authorized personnel only.

Unfortunately, the transmission of information via Internet is never completely secure.
Although we do our best to protect the information using standard protocols and
encryption, we cannot guarantee the security of the data transmitted to us via unencrypted email,
including completed forms sent via unencrypted email. Any such transmission is at your own risk.

On receiving information, In Touch applies strict procedures and security features to prevent
unauthorized access.

Sharing: We will not share any information about you with other organizations or
people, except in the following situations:

  • Your written consent has been obtained
  • There is a reasonable cause to suspect child abuse/neglect
  • There is a risk of suicide
  • There is a threat of imminent physical injury to yourself or another person
  • There is a legal responsibility for the therapist to release information contained in records
  • There is a necessity to protect our interests

This policy only applies to data collected by In Touch. Third party agents, and websites which
are linked to ours, are not covered by this policy.

Retention period: Personal Information are retained only for as long as necessary for the
fulfillment of the purposes for which date was obtained, or for the establishment, exercise
or defense of legal claims, or for legitimate business purposes, or as provided by law.

Rights: As provided under the Data Privacy Act of 2012, you have the following rights in
connection with the processing of your personal data:

  • You have the right to be informed if your personal data is being or has been
  • You have the right to object to the processing of your personal data or withdraw
    consent that may have been given for direct marketing, trainings or research. You
    may also opt not to receive any marketing information from us.
  • You have the right to reasonable access, upon written request, to the contents of
    your personal data that was processed and the manner by which this was processed,
    as well as the sources from which this was obtained, the recipients and reasons for
  • You have the right to rectify any error in your personal data and if warranted,
    request immediate rectification, unless the request is vexatious or otherwise
  • You have the right to suspend, withdraw or order the blocking, removal or
     of your personal data from our database if your personal data is:
    incomplete, outdated, false, or unlawfully obtained; being used for purposes not
    authorized by you; subject to unlawful data processing; or if your rights have been
  • You have the right to obtain from us a copy of the data that is processed in an
    electronic or structured format.
  • You have the right to be indemnified for any damages sustained due to inaccurate,
    incomplete, outdated, false, unlawfully obtained or unauthorized use of personal
  • You have the right to file a complaint about the processing of your personal
    information. If we do not satisfactorily deal with your complaint, then you may
    contact and raise your privacy concerns to the National Privacy Commission through
    the website www.privacy.gov.ph.
  • Upon death or incapacity, your rights may be transferred to your lawful heirs.

Cookies: Text files placed on your computer to collect standard Internet log information and visitor behavior information are called cookies. This information enables us to distinguish you from other users of the website, which helps us to provide you with a good experience when you browse the website. This information is also used to track visitor use of the website and to compile statistical reports on website activity, allowing us to improve the website.

Most browsers are initially set to accept cookies. If you prefer, you can set your browser not to accept cookies. You can remove cookies from your browser or change your settings so that the browser informs you when cookies are accepted. If cookies are disabled, some of our website features may not function.

Changes to the statement: We reserve the right to change the terms of our Data Privacy Notice at any time. We will provide you with a copy of the revised Data Privacy Notice by posting a copy on our website.

Contact information: For all inquiries and other concerns regarding data privacy, you may send an email to DPO@in-touch.org.

Copyrights: All content included on the Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of In Touch Community Services or its content suppliers and protected by United States and international copyright laws. The compilation of all content on the Site is the exclusive property of In Touch Community Services and international copyright laws. Copying or storing of any content for other than personal, noncommercial use is expressly prohibited without prior written permission from In Touch Community Services or the copyright holder identified in the individual content’s copyright notice.

If you believe any materials accessible on or from the Site infringe your copyright, you may request the removal of those materials (or access thereto) from the Site by contacting us and providing the following information:

Identification of the copyrighted work that you believe to be infringed. Please describe the work, and where possible, include a copy or the location (e.g., URL) of an authorized version of the work;
Identification of the material that you believe to be infringing and its location. Please describe the material, and provide us with its URL or any other pertinent information that will allow us to locate the material;
Your name, address, telephone number and (if available) email address;
A statement that you have a good faith belief that the complained of use of the materials is not authorized by the copyright owner, its agent, or the law; A statement that the information that you have supplied is accurate, and indicating that “under penalty of perjury,” you are the copyright owner or are authorized to act on the copyright owner’s behalf;
A signature or the electronic equivalent from the copyright holder or authorized representative; and
In an effort to protect the rights of copyright owners, we maintain a policy for the termination, in appropriate circumstances, of Participants, users, and account holders of In Touch Community Services who are repeat infringers.


For any immediate or in-the-moment emotional support, call our 24/7 CRISIS LINE. Our professionally trained responders are on standby to assist you.